Crazy Pages - GoConnect

Support Services Charges - @ July 1st 2016 excluding VAT.

Pricing is Dependant upon whether or not you have Hosted / subscription services
with us, on either a Yearly or Monthly basis.

 Service   No Hosted services subs. Hosted service of £75 or more per month (or £900 per year) Exc. Vat
On site support Callout (inc. 0.5 hrs.) £68.00 £48.00
On site support Per hour or part thereof after initial 0.5 hrs. £40.00 £35.00
Remote support Connection, plus 0.15 hrs. £29.50 £25.00
Remote support Per 15 minutes after initial 15 minutes £8.00 £5.00
Tech support - Quick question - Disturbance allowance (telephone only support)* or ** Take call and 5 minutes Free Free
Tech support - Quick question - Disturbance allowance (telephone only support)* per minute after 5 Minutes £1.00 £0.50

* assumes it relates to a service or product NOT supplied by us or out of manufacturers warranty period

** assumes it relates to product or service supplied by us and / or in warranty